1. Scope of Services
Oumoudid Star Tour provides tourism-related services in Morocco, including private tours, desert tours, day trips, airport transfers, and activities. By booking a service, you agree to these Terms & Conditions.
2. Booking Process
All bookings are made by request through our website or by direct contact. A quotation is sent to the client, and confirmation is required via written approval (email or message).
3. Payments
Payments are not processed directly on the website.
Once a booking is confirmed, clients receive a secure PayPal payment link to complete the transaction.
Full payment must be received before the start of the service.
4. Cancellations & Refunds
Cancellations must be made in writing (email or WhatsApp).
Refunds depend on the time of cancellation and are detailed in our Refund & Cancellation Policy.
5. Client Responsibilities
Clients must provide accurate information when booking.
Clients are responsible for having valid travel documents (passport, visa if required).
Any special requests (dietary, medical, accessibility) must be communicated in advance.
6. Company Responsibilities
We provide services as described in the booking confirmation.
We are not liable for delays, cancellations, or damages caused by force majeure (weather, strikes, road closures, etc.).
We ensure vehicles are licensed, insured, and drivers are professional.
7. Governing Law
These Terms & Conditions are governed by Moroccan law. Any disputes will be subject to the jurisdiction of Moroccan courts.